Frequently Asked Questions

We are proud to accept the following insurances:

• Medicare
• Medi-Cal
• Aetna
• Alameda Alliance
• Anthem
• UnitedHealthcare
• Health Net
• Humana
• Kaiser Permanente
• Molina
• Brown & Toland
• Hill Physicians Care Solutions
• Central Health Plan
• Imperial Health Plan
• Three Rivers Provider Network

No matter what type of insurance you have, our business office team is here to help you understand your plan’s benefits and how they work with our facility.

We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Admissions Coordinator will guide you through the required forms on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.

Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.

Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.

Hayward Gardens Post Acute strives to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. Specific activities include active resident councils, musical performances, current events updates, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.

A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and family to visit and attend our special events.

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, or special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked, including socks, shoes, and other personal items.

Please notify the front office upon admission if you wish to have your laundry washed by us. If a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans so the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that the family provide a hamper and pick it up twice a week.

You may reserve the activities lounge for any special events (birthdays, holidays, meals) with notice.

Mail is delivered to residents personally on a daily basis except for weekends and holidays. 

Hayward Gardens Post Acute  

Attn: ___________________ Room No. _____ 

1628 B Street 

Hayward, CA 94541 

Consider using our Send a Greeting feature on the website. You can choose from a variety of email designs that we will print out and hand-deliver to your loved one residing in our facility. Our email feature is free of charge.

Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and individual therapy.

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our Social Services department. They will be able to address any concerns you may have regarding any staff members. You can also ask to speak with the Director of Nursing and/or Administrator.