Our Reviews

Just came in as a PT this place is amazing samir treated my wounds right away

I come from Hawaii my mom was here for 2 months and Hayward gardens couldn’t have made it easier one of the best nursing home experiences I’ve had I’d love yoy show love to Michael in the kitchen and Jotty the director she runs a tight ship

My relative recently stayed at Hayward Gardens Post Acute, and I can’t say enough good things about Nurse Omar. He was always kind, professional, and incredibly attentive. He treated my mother in law with genuine compassion and took the time to keep us informed and answer our questions, which gave us so much peace of mind. It’s clear that he truly cares about the well being of his patients and goes above and beyond to make them feel comfortable and respected. Thank you, Omar, for your outstanding care and dedication. Hayward Gardens is fortunate to have someone like you on their team.

Had a fantastic experience. Was really impressed with the staff. Nurse was super helpful, nurse Omar I believe.

Nursing team 5/5 excellent service, food was great and facilities very clean. Best spot in Hayward.

Great staff, was helped out by Eraj Omar. Very professional, would recommend.

Took amazing care of my grandmother, couldn’t ask for more. Very appreciative of the lovely staff.

I had to take my mother in last week, and she can be a tough patient. She doesn’t like hospitals, she gets nervous, and she has a tendency to get snippy with everyone involved. Despite her acting like her usual self, Nurse Omar helped her to relax, feel comfortable, and made the process as easy as it has ever been for us. His patience and kindness made this far and away our best trip we’ve ever had, and moving forward, she will specifically request nurse Omar in the future. Thank you so much for making our visit as painless and enjoyable as possible, Nurse Omar!

Nurse Omar made such a positive impression during my aunt’s stay. He was always professional, compassionate, and genuinely kind, and you could tell he truly cared about his patients. He treated my aunt with respect, was attentive to her needs, and always had a calm, reassuring attitude that meant a lot to our family. It’s not easy to find healthcare professionals who combine skill with such a caring bedside manner, but Omar does exactly that. Overall, our family had a positive experience with the facility. The staff worked hard to create a welcoming and supportive environment, and it was reassuring to know my aunt was in good hands. We’re grateful for the care she received.

My grandpa was here due to some health complications and we were so scared and nervous of nursing facilities however when we first walked through the door we were greeted by Elijah who helped us through our nervousness made sure we were comfortable the first nurse we met was Samir who helped us understand how everything was going to work and the process of being there was simplified by his explanations and care When out first therapy session began it was what we were most looking forward to and Patrick the pt was so good and willing to make sure the session went well his patience went above and beyond what we were expecting I am forever grateful for this place

I was helped by Eraj and had an amazing time!

Great care, Wonderful atmosphere. The vibes are exactly what your looking for

Dear Hayward Gardens, I hope this message finds you well. I would like to take a moment to share my feedback regarding my mother’s three-month stay at your facility. First and foremost, I truly appreciated the warm and welcoming demeanor of your caregivers. Whether in person or over the phone, they consistently greeted us with smiles and were attentive to my mother’s needs. It was comforting to know that whenever I called, they would promptly take action, bringing my mother a warm cup of coffee or a cozy blanket when needed. Their dedication and compassion truly made a positive impact on her care. Additionally, the kitchen staff deserves special recognition. They were always friendly and approachable, ensuring my mother received her favorite foods, such as soft sugar cookies, coffee, sparkling water, and sandwiches. I was also impressed by the self-service ice box, which allowed me to easily get ice for my mother as needed. Moreover, I want to commend the overall cleanliness and organization of the facility. It provided a safe and pleasant environment, which further contributed to a positive experience for my mother. Thank you for the incredible support and care you provided. It is evident that your team is both hardworking and genuinely caring. Please extend my gratitude to everyone involved in my mother’s care. Warm regards, Norma Johnson

Amazing place! The staff is awesome, all do their work with care!

Very hard to find parking the road in and out is super bumpy and for sick people they could trip and hurt themselves. The nurses seemed good who were caring for my friend

My only experience at a skilled nursing facility twice has been OUTSTANDING, from the top Administrator Curtis ( open door policy)to the lead in the front Helen whom is like a big sister and looks out for you 100%!! Now the meat & potatoes: PT room is full of OUTSTANDING rock stars that WILL GET YOU BACK TO ” normal “, last and CERTAINLY NOT LEAST: the kitchen, fugetabahboutit Michael, Atik& My hero Madeline not to mention all the other staff that looks out for you!!! I 100% recommend this place & the nursing staff and house cleaning deserve honorable mention. Very happy that I was fortunate enough to be place there and met great people that I can consider friends after my departure!!!!

My mother’s was admitted in Hayward Garden last 11/2025, recently discharge on 2/11/2026. The staffs, CNA’s, all the Nurse’s, Supervisor’s, Pt’s, PTA’s, OT’s not to mention kitchen staff. They are all knowledgable of their responsibility. Helped my Mom to get stronger, and recover from surgery. She needs every help she can get. She is 90 years old. Everyone was patient and kind. They all be been very helpful and accommodating to my mother’s needs. When ever I have a question or my mother needs anything all I have to do is communicate it with the staff and it’s handled and take cared of right away. Upon discharge or any request I have I communicate it directly to the Social worker Director, Maria. She has been extremely helpful and great in communicating any matter regarding my mother and any documents needed. All in all I am satisfied in having my mother stay at Hayward Garden. Mother is also happy with Hayward Garden’s service.

Our dad was admitted for both wound care and PT, with a very challenging situation. During his stay, we got to meet so many wonderful staff whose kindness, gentleness, caring, professionalism, and energy made us feel that he was in a good place, which helped to dispel our concerns regarding leaving him in a skilled nursing facility. Sadly, he wasn’t well enough to be able to take full advantage of all the wonderful care given. Our special recognition to Samir, Kshitij, Shafali, Amoljeet, Paola, Stephanie, Tin, Patrick, Ashmita and Teresa. Teresa – your smiles and energy are such a blessing here. Thank you very much for so quickly arranging to get the special mattress for our dad. Grateful to the kitchen staff or all the changes they made for his meals. Also, thanks so much to John for quickly taking care of an important situation for us with Kaiser. Sadly, our dad transitioned to hospice care here on the 12th day of his stay. He needed periodic, routine check-ins to ensure his comfort, especially as he quickly became more ill and less responsive. While we really liked everyone here and they’re very nice (special kudos to CNAs Paola, Stephanie & Tin, wound care nurse Samir, and Michael in the kitchen), twice several important well-checks relating to IV fluids were missed that resulted in severe fluid retention and unnecessary pain for my dad. Also, he was about to be weighed the day before he passed and I’m so glad I was there to stop the procedure. In hindsight I wish that his PT and OT sessions could have been assessed and adjusted to meet his condition, especially as his nutritional intake continued to decline, rather than expecting him to perform activities at the level that are perhaps typical for many patients in rehabilitation; I suppose it’s challenging for all dimensions of care to get the whole, changing picture when it’s downward as opposed to upward. It’s with a sad heart that I’ve had to update this review, really wanting to say that the entire experience was great. Hopefully this is a learning lesson for all. Nevertheless, I was impressed by the regular cleaning being done, checking of smoke detectors, the daily activities. The vibe to us was all-around nothing less than positive. Curtis, when the patients’ rooms are finally done as you mentioned in another post, HGPA will truly be a gem all-around. Keep up the great work, everyone! You are all very important and appreciated.

THERAPY IS AMAZING ALL OF THE THERAPIST ARE AMAZING, KIND AND REALLY LOVELE TO PACIENTS. Now when it comes to the nurses they sometimes seem to do not care my mom was there and I always found her with her pamper full when I asked for change they would come and seen upset( not sure why you go to school for this if you don’t enjoy it) anyhow also if your family member speak Spanish I do not recommend this place they do not have interpreters also they seem to have favoritism with some pacients as one I found my mom laying in bed with the food aside and the other paciente was already eating . Social worker always saids that she’s going to call you and she just never does .

I am a surgeon at Washington Hospital in Fremont. I was supposed to operate on a patient at this facility and they dropped of this elderly patient at a wrong facility and left. They did not even check with the facility where they dropped off the patient if he belonged there. When I called and spoke to the supervisor Helen she was so nonchalant about it. I had a lengthy conversation with Mr. Porter who is the administrator and was informed that the mistake was with the transport company. The transport company was given the correct address for the drop off but they dropped off the patient at a different facility. It is unclear if the transport company was picked by the facility or by the patient’s insurance company. It took over two hours and numerous calls before another transport company brought him to the correct location. Once the patient did arrive at the hospital, we noticed that the patient was given blood thinners when explicit written and verbal instructions were given to stop blood thinners 5 days prior to surgery. So after all this ordeal the patient’s surgery had to cancelled and will be rescheduled for another day.

This is the first time that I have been at Hayward Gardens and I am comfortable, knowing that my loved one is in their capable hands.